Terms That Travel With Your Account
Our terms of use set the ground rules for how you open an account, how we verify it, and how funds move between your bank or e-wallet and your account wallet. Because access depends on local law, we phrase every clause so it stays accurate for
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your situation in Malaysia without overstating what any single clause can promise. When you register, you agree to use one identity, one account, and payment details that match your name — this keeps verification straightforward when a withdrawal request comes through DuitNow, FPX, or your Touch
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'n Go eWallet. We check account activity against these terms on a rolling basis, not just at sign-up, and we reserve the right to pause an account while a check is underway. If a clause changes — say, how we handle a GrabPay refund or a
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Boost top-up reversal — we update the page and note the revision date rather than rewriting history quietly. You can always ask our team to point you to the exact clause that applies to your situation instead of re-reading the whole document. We don't publish fixed
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timelines for every check, because each case differs, but we do tell you what stage your account is at when you ask. Nothing here should be read as advice on your personal legal standing — for that, you'd want your own counsel familiar with your home
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state's rules.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.